Terms & Conditions
HAMILTON HOT TUB & SPA HIRE TERMS AND CONDITIONS
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you will not be able to buy any products from us.
Hamilton Hot Tub and Spa Hire is a sole trader company and the company name covers all sub companies associated with [Location] Hot Tub And Spa hire or pages linked via www.hottubandspahire.uk or it’s sub domains.
This is an uncontrolled copy and the website should always be the point of reference for the very latest terms and conditions as they are subject to review and updates at any time.
Version 4.00 Updated 06/07/2020
Do not allow young children in the tub unsupervised
Do not have any electrical objects near the hot tub.
Do not consume alcohol whilst using the hot tub.
Do not use the hot tub whilst under the influence of Drugs or Alcohol.
Do not smoke in or near the hot tub.
Do not use glasses of any description in the hot tub. Plastic glasses are suitable.
Do not put naked flames/candles near the hot tub.
Do not use the hot tub if you have an infectious disease.
Do not enter the hot tub with clothes on, only wear suitable swimming attire.
Do not enter the hot tub with footwear on or any other sharp objects.
Do not allow animals near the hot tub.
Do not dive or jump into the hot tub.
Avoid sitting on the sides of the hot tub.
Do not sit on the hot tub cover.
Do not stand, sit or place anything on the motor housing.
Do not use the hot tub if pregnant without first having consulted your doctor for advice.
Do not use the hot tub after strenuous exercise.
Do not turn the hot tub off overnight; Only turn the hot tub off to clean the filter once a day.
Do not under any circumstances try to move the hot tub once installed.
Do not empty the hot tub to clean unless we have agreed or unless you are at the end of your hire period and only after the pump has been unplugged.
Do not drain down the hot tub at all unless you have spoken to us and we have agreed or unless you are at the end of your hire period and only after the pump has been unplugged.
Do not remove the filter cover (apart from to clean), this is to prevent risk of injury to body and/or hair entrapment.
Do not operate your spa if the filter cover is broken or missing.
Do not run the lay-z-spa Hydro Jets whilst the cover is on as this may cause a vacuum.
Do not use your spa alone.
Do not use your spa in temperatures below 4 degrees Celsius. If the weather is too cold to come and set up the tub then we will refund you your booking deposit.
Do ensure an adult is supervising at all times the hot tub is in use or when the cover is removed.
Do shower before entering the hot tub.
Do put something down to wash or wipe your feet on before entering the hot tub.
Do clean the filters as instructed.
Do keep the water level topped up as instructed. Do not allow the water level to drop below the top of the filter.
Do add chemicals as instructed. (sheet given at delivery)
Do keep the thermal cover on with all clips clipped together when the hot tub is not in use.
Do put step/lounger up on top of the hot tub when not in use if you have young children around.
OTHER THINGS YOU NEED TO KNOW:
BOOKINGS & PAYMENTS
All bookings are to be made via the online booking system, This is to ensure we can give you all the important information you need regarding you hire at the time required. This also helps us to satisfy our insurance obligations.
Bookings are not confirmed until the balance has been paid and confirmation is returned by Email from Hampshire Hot Tub and Spa Hire. When Booking you have selected your preferred hire. While we will make every effort to confirm this date, if for any reason they are not available your payment will be refunded in full.
To confirm your booking a minimum £50 non refundable deposit is required. Once the payment and booking is received we will confirm availability and booking. (Should your dates not be available alternatives dates will be offered or a full no question refund given).
If your booking is cancelled by us, we shall offer a full refund.
Should you cancel you booking for any reason you will forfeit your £50 booking fee and we shall refund the remaining amount of your booking to your card used for the booking, unless you cancel less than 48hrs prior to the hire date.
Should you cancel your booking for any reason with less than 48hrs notice before the hire date we are unable to refund any element of the booking fee.
DELIVERY & SET UP
We will deliver free of charge to a distance of 20miles from our regional hubs. Beyond this their is an extra charge of £1 per mile each way and this will be confirmed prior to delivery.
Hampshire Regional Hub – PO5
Fenland Regional Hub – PE14
Dorset Regional Hub – DT6
We will require a refundable security deposit of £100 at arrival prior to setting up the hot tub. This can be paid by cash or card on the day. Subject to no issues the deposit will be returned on the day of collection following inspection of the Hot tub once packed away to our vehicles.
We recommend a clean, flat ground space of 3.7 metres square. You will need to be able to provide nearby water supply, near by electricity supply (indoor or outdoor) and a hose. You will also need to have a secure garden. We reserve the right to cancel the hire should the space not be suitable, Safe or secure. In this instance any hire fee minus the booking deposit will be returned.
While we strive to ensure the full package can be provided. We reserve the right to withdraw the use of the Gazebo should the forecast or current weather conditions deem it unsafe for us to erect or leave with forecast strong winds due over the hire period. The Final decision may be made on the day and if we are unable to install the Gazebo we shall process a refund of £25 to cover the hire cost on our return to the office.
Please be aware that the hot tub cannot be used in temperatures below 4 degrees Celsius. If the weather is too cold to come and set up the tub then we will refund you your booking deposit.
You will need to bear in mind that the tub will take longer to reach max temperature than in the warmer months of the year. The Hot tub may take up to 18 Hours to heat up for 20 degrees. If you have a combi boiler to fill it with that will help a lot. If you have the ground space to add the gazebo to your hire then we can also add on some heaters to help with the temperatures should they be low.
Please ensure the power supply is located within 5m of the intended location. The Pump comes with a 7m lead. We do provide extension cables but cannot offer any guarantees or take responsibility as the manufactures advise extension leads are not used. If you choose to use an extension lead you do so at your own risk as we cannot recommend this action and we accept no liability.
Please ensure there is a water supply within 10m of the hot tub location, there will be a deduction of £10 from the deposit return if we need to use our own extension hoses.
During set up we will remain with the tub until the water has reached a certain level where we are able to add in the necessary chemicals and then we will leave you to fill the tub to the max water line. You will be provided with full instructions for use and maintenance for the duration of your hire as well as all COSSH information.
Once the hot tub is full don’t forget to remove the hose.
You will be shown how to maintain the water and keep it clear for pleasant bathing. If you do not follow our instructions and the water becomes dirty which in turn clogs up the heater pump then we will not be held responsible for the hot tub cutting out and not working correctly. If we are available and only if we are available, we will come out to fix such issues at a fixed call out cost of £50 to you the customer.
Please take care of all accessories hired with the Spa to ensure they do not get damaged. Any damage caused to the hot tub will need to be paid for and if your deposit does not cover the replacement of the part cost and you do not willingly pay for it then we will pursue a claim in the small claims court.
COLLECTION & REMOVAL
On the day of collection, the hot tub will need to be left full and running prior to our arrival so we can ensure there are no faults. We provide our own pump and will empty the hot tub on arrival.
Where possible we shall pump to drains, but if this is not possible, we shall drain to open ground and allow the water to infiltrate the ground naturally. Please note the final element of water cannot be drained and will be emptied out in situ where the hot tub has been set up.
In line with the government guidelines we have implemented contactless set-ups and following the recommendations on social distancing. Can we therefore please ask you to respect the safety of our team when they set up by maintaining a safe minimum 2m distance and avoid contact as much as possible and offer direct access direct to the garden to allow us complete the set up.
Due to the restrictions in place we may only offer the basic package to limit the time we spend at your property, but this will be reviewed on a case by case basis on arrival and our own risk assessment.
All exposed surfaces of the hot tub are cleaned with a Strong Chlorine solution on completion of setup and hand over to you the customer to aid in disinfecting the surfaces and to mitigate cross contamination / transfer of any virus’.
At this time we cannot take any liability associated with COVID-19 and also are unable to hire for social gatherings or party’s unless all people are living in the same household in line with the government guidance in place at the time of your hire.
Should you need to cancel a booking due to a positive COVID-19 test we will allow the booking to be transferred to another suitable date subject to availability.
Please note our T&C’s are subject to change to align with official guidance regarding COVID-19 at any time.
ADDITIONAL SAFETY REQUIREMENTS AND INSTRUCTIONS
The hot tub hire company will not be held responsible for any damage, injuries or death resulting from the misuse of our hot tubs. We will also not be held responsible for any damage caused by the hot tub to lawns, patios or decking or any water damage to anything whatsoever. It is your responsibility to make sure nothing gets damaged. We can advise you on any possible problems that could arise but most of it is just common sense.
You must exercise caution to prevent unauthorised access to your spa. Ensure your spa cover is securely fastened when spa is not in use.
No more than the number of adults noted below in the hot tub at any one time.
· 6 Adults in the Vegas or Paris
· 8 Adults in the Monaco
Limit the time spent when using your spa since long exposures at warm temperatures can cause high body temperature. Symptoms may include dizziness, nausea, fainting, drowsiness, and reduced awareness, resulting in possible drowning. Prolonged immersion in a spa may be hazardous to your health.
Spa water temperature should never exceed 40°C (104°F).
Temperatures between 38°C (100°F) and 40°C (104°F) are considered safe for healthy adults for up to twenty minutes. For young children, lower water temperatures are recommended. Check with your doctor.
Consult your physician before using your spa, especially if you suffer from heart disease, diabetes, high or low blood pressure, a condition needing medical treatment, pregnant women, infants or the elderly.
By Entering into a hire agreement, you are agreeing to the above full terms and conditions.